TERMS & CONDITIONS OF SALES
The seller of goods is the company SIA “VASKALA”, established under the laws of Republic of Latvia, registered with Latvian Commercial register under the Nr.40103921441, having its legal seat at Terbatas iela 85-1, LV-1001, Latvia, that operates online shop from the website www.vaskala.com (hereinafter referred as “the Seller”).
Postal address:
Terbatas iela 85-1, LV1001, Latvia
Customer Care Email: vaskala@vaskala.com
Ph. +371 20 072 946
These Sales Terms and Conditions governs sales of goods by the Seller through the online channel www.vaskala.com only.
Most of goods sold are hand-made quality leather goods, as well as other clothing and other items.
Eligible customers are consumers.
Placing the order
All information about goods offered for sale is available on the website www.vaskala.com .
Customer, who is willing to buy goods, should navigate through on the website www.vaskala.com up to the particular page, where a full description of a particular item is available, and press the button “ADD TO THE BASKET” to add it to the customer’s virtual shopping basket (“shopping basket”), and to repeat this sequence for all the items which Customer is willing to acquire, press the button “CONTINUE SHOPPING”.
After the all desired items are added to the shopping basket, customer should navigate to the shopping basket, by pressing the icon of it in the right top corner of the screen, to check its content, and it is customer’s obligation to review if all information in the shopping basket is correct, and if not, then to take a necessary corrective action:
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either delete incorrect items in the shopping basket,
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and/ or add another item in the shopping basket, as described above.
Further customer should proceed to making payment for the order by pressing button “CHECKOUT”.
Upon filling on all necessary information as requested and execution a payment option, the customer will receive an email confirming the order.
Prices and charges
Price does not include delivery as per delivery option as described under “DELIVERY” headline of these terms and conditions.
For delivery to addresses that are beyond of European Union VAT area or/and beyond European Union Customs territory, it is a responsibility of the customer to proceed with customs clearance procedure, incl. all applicable fees and charges, and be responsible for payment of all import custom duties, sales taxes and similar, if any.
Any refunds to a customer will not include any import taxes and duties paid by a customer, customs clearance and related or similar charges. It is customers’ responsibility to proceed in accordance with applicable laws of a country of an importation to get a refund or waiver for such taxes and charged.
PAYMENT METHODS
We accept all major credit and debit cards, PAYPAL and we also accept offline payments.
We accept online only those orders which payment can be settled via the website www.vaskala.com .
We accept payments through the website www.vaskala.com only customers, having billing and shipping addresses in the countries available for the selection on the website menu.
If your country or territory is not listed please contact Customer Care service to check if other options are available.
The Seller will accept an order only after the specific payment option is fully completed.
Delivery
We accept order online only for deliveries to addresses in the countries and territories that are listed in the selection menu of shipping addresses on the website www.vaskala.com.
Delivery will normally take 3-10 business days, and normally includes courier delivery with tracking.
If the ordered items is in stock, we ship it within 3 business days.
If the item is marked with "pre-order" it means it is to be manufactured, and it will be shipped after it is manufactured. In some cases manufacturing can take up to 7 weeks, should it take longer, customer service will notify you within 24 hours from placing the order.
Customers will be advised on expected manufacturing and dispatch deadlines, also customers will be provided with the shipment tracking number once it is shipped.
Solely customer is responsible for the accuracy of the delivery address.
STATUTORY WARRANTY AND OUT-OF-COURT DISPUTE RESOLUTION
In case of any dissatisfaction with goods or service customers are advised to contact Customer Care to resolve the issue.
Following that, as a next step a formal complaint can be filed with Customer Care, and the rights of customers will be addressed in accordance to the Law on Consumers’ Right Protection of Latvia, which provides for customers a set of statutory warranty conditions and corresponding rights.
After execution of this option, customers at their discretion have a right to file a formal complaint with out-of-court consumers’ disputes resolution. body, Consumers Disputes Resolution Commission (Latvia).
APPLICABLE LAWS
This contract is governed by laws of Republic of Latvia.
These Sales Terms and Conditions are applicable for all orders placed on or after 28 February, 2019, until these Sales Terms and Conditions are withdrawn.
WARRANTY
We pride ourselves in delivering classic, long-lasting products of the best quality. We put a lot of love and care into each creation and we hope you will enjoy them as much as we do!
Should you have a problem with your product please let us know we will always do our best to help you.
1. We have a lifetime warranty on all hardware. If you have a problem with your hardware, please contact us through the form on this page.
2. All colours hold firm and some bags will look like new even 4 years down the line. However, it is a natural material and some wear and tear can happen and sometime it even adds to the charm of a bag. But if you wish to re-dye your bag, it is absolutely possible and you can contact us about it using this form below.
3. All cowhide will wear down eventually especcialy if used daily. We offer a repair service for those of you who wish to change cowhide magnetic flap. We offer a variety of choices for the change, please contact us with as much detail as possible to find what works best for you.
PRIVACY POLICY
COLLECTION OF INFORMATION
1. We are committed to protect the privacy and security of our customers and site visitors, including you. Therefore, we fully appreciate and respect the importance of data privacy and security on the internet. SIA “VASKALA” respects your privacy and avoids spam, as well as under no circumstances will not allow the sale, rental, lease or transfer of data (name, address, e-mail, etc.), to any third party.
2. We collect and store the following data:
a) Customer’s name
b) E-mail address
c) Product delivery address
The information is used to properly provide services and to communicate with customers in case of changes in service or product.
Disclosure of information to other third parties may only take place on the basis of legitimate demand.
SIA "VASKALA" has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. By making a purchase you agree to follow the terms stated.